Macungie, Pennsylvania
$18.38/hour
Industrial & Manufacturing
Job ID: 55138667
Job Description
- Starting at $18.38/hour
- Excellent benefits package, including medical, dental, and vision
- 8am-4:30pm
- Located in Macungie, Pennsylvania
- Process (wave, print / organize paperwork and labels) customer orders. Run stock reports to check for product availability.
- Generate all related paperwork and necessary information required for customer
- work orders, checking all orders for special requests, and post inventory records.
- Research aging orders, provide updates to the Operations Team.
- Complete productivity tracker (where applicable).
- Follow up with other departments to ensure the service standards are being met. Assure proper invoicing of accounts by verifying computer-generated invoices. Maintain damage records and back-order logs.
- Handle returned merchandise in an efficient manner and assure proper credit is given to customers.
- Oversee all paperwork associated with orders and maintain the corresponding files.
- Prepare reports concerning customer service activities.
- Maintain a current and accurate procedure book, which details the processing requirements for each account.
- Answer phone calls and operate various types of office machines and computers necessary to perform duties.
- Greet customers and visitors to the office.
- Coordinate special and or last-minute shipping requests.
- Maintain inventory accuracy. Perform inventory audits, record results and measure trends.
- Complete billing per required company process
- Track and Trace orders as required.
- Duties, responsibilities, and activities may be assigned or changed from time to time
- High School Education/GED and/or equivalent experience
- Experience working in a warehouse or similar environment, prior experience within inventory, wave planning or customer service helpful.
- Skills in planning, organizing, and juggling multiple priorities are required.
- Ability to develop and maintain effective relationships.
- Ability to follow procedures and work instructions.
- Attention to detail is helpful.
- Ability to communicate effectively and with professionalism (both verbal and in writing).
- Ability to operate office machinery including use of computer systems (such as Microsoft Word, Excel, and Windows) and learn customer software systems.
- Ability to perform calculations involving adding, counting, subtracting, division and multiplication.
Job ID: 55138667
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