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Customer Service

Wood Dale, Illinois

$20.00/hour

Office & Professional

Job ID: 54224705

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Job Description

HIRING IMMEDIATELY: CUSTOMER SERVICE REPRESENTATIVE IN WOOD DALE, IL
Accurate Personnel is hiring immediately for a Customer Service Representative to join our team in Wood Dale, Illinois. This individual will be responsible for managing bookings, ensuring accurate documentation, providing timely shipment updates, and coordinating with handling agents to keep cargo moving. The ideal candidate is detail-oriented, responsive, and confident working in a fast-paced environment. Apply online and kickstart your career today!
Pay, Schedule, and Location
  • Starting at $20/hour
  • Excellent benefits package, including medical, dental, and vision
  • Monday through Friday, 8am-4:30pm
  • Located in Wood Dale, Illinois 
Duties and Responsibilities
  • Serve as the primary contact for customers, freight forwarders, and airline staff on bookings, rates, schedules, and shipment status
  • Respond promptly and professionally to inquiries by phone and email
  • Provide proactive shipment updates and manage service recovery in case of delays or disruptions
  • Build and maintain strong relationships with customers and internal teams
  • Process bookings in airline cargo systems, ensuring accurate allocations of flights, weights, and volumes
  • Verify and process all required cargo documents (Air Waybills, export declarations, etc.) per IATA and local regulations
  • Coordinate special cargo (dangerous goods, perishables, live animals) in compliance with airline and regulatory standards
  • Work with King’s Ops Team to track shipments from origin to destination, assisting with resolving issues as they arise
  • Maintain compliance with IATA, TSA, and airline safety/security requirements
  • Keep accurate, up-to-date data in airline and GSA systems
Requirements and Qualifications
  • 1–3 years of customer service experience (air cargo, airline, or freight forwarding preferred)
  • Knowledge of IATA cargo procedures and airline operations is strongly desired
  • Strong communication, problem-solving, and organizational skills
  • Proficiency in MS Office Suite and cargo booking systems
  • Ability to multitask and work effectively under pressure
  • Attention to detail; ability to lift up to 25 lbs
  • Bilingual in Spanish a plus (not required)
  • Customer focus and professionalism
  • Teamwork and collaboration 
  • Initiative and accountability
  • Adaptability and resilience 
  • High ethical standards and compliance awareness
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(Salary range based on experience)
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ABOUT ACCURATE PERSONNEL
Do you need your next job fast? Accurate Personnel is here to help! As an industry-leading full-service staffing agency, we have all the tools you need to start earning that next paycheck soon. Send us your application and our team will instantly get to work on finding you the right placement to fit your needs. Accurate Personnel has provided temporary job services and direct hire searches for 45 years. Our expertise has allowed us to grow from a regional Chicagoland office into a nationwide search firm that services over 500 clients while never losing sight of personalized service. Let Accurate work for you. Apply with us today!
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Accurate Personnel provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

(WDB)

Job ID: 54224705

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What People Say About Accurate

“My dad and I had to drive about 40 minutes out to get here, and it was beyond worth it. We’ve tried agencies closer to home, with completely different level of service and attention. All staff here is incredibly friendly and patient, especially Juana who’s been helping us directly for about a week. She made things happen and with the kindest attitude. We greatly appreciate this place and recommend it, even if it’s a bit further away from you!”

Vanessa M.

“Applied for a higher level operations role being sourced for one of Accurates clients, worked with Martin throughout the process and he has been communicative, engaging and quickly understood my fit for the targeted role. He was able to assess my background and his knowledge of the clients needs to provide great feedback and move both sides through the evaluation process. I highly recommend working with Martin.”

Andrew N.

“I had a great experience here. This is the first time I received fair treatment at a Temp office. Usually it’s always people being rude and giving you the run around but I’m glad I got to be helped by Montserrat. She helped me through the process and set expectations with me on the type of work and times I was also looking for despite how busy they were that day. The couple of times I have walked in there she also has greeted me and answered any questions. Some of the other staff also seem friendly. I highly recommend this location and from my experience here to ask for her to help you because I personally had a great experience along with 2 other friends I recommended.”

Paty C.

“I am pleased to say that I have had a very nice experience with the treatment of the staff. Above all, the attention of Maria A García always guides you in everything and almost always places you in a company that helps in everything within her reach.”

Anais L.

“Thanks to Maria and Accurate for the next day after I asked for help, they found me a job. And not only that but you were always looking for better options until now that I am in an excellent job. Anyone I know always recommends you, without a doubt the best at their job, thank you.”

Deykembert A.

“All I have to say is that Accurate personnel has given me the opportunity to become successful with all the necessary tools to become efficient, in my job position as an onsite supervisor, our coach and Mentor Raquel Acevedo does a well job! Building strong efficient associates to provide the best and professional customer service, I'm proud to be part of that team. The Accurate team.. from the East to the West Accurate is the best.”

Carlos R.