Houston, Texas
$15.00/hour
Office & Professional
Job ID: 54701630
Job Description
- Starting at $15.00/hour
- Excellent benefits package, including medical, dental, and vision
- 8:00am-5:00pm
- Located in Houston, Texas 77043
- Manage both inbound and outbound calls, addressing client inquiries and concerns
- Discuss and explain client accounts and services
- De-escalate challenging situations with patience and professionalism
- Communicate effectively via email with both internal teams and external clients
- Maintain a high level of product and service knowledge to provide accurate information
- Work independently while also collaborating effectively with the team
- High school diploma or equivalent is required
- Minimum of 2+ years of experience in a call center environment
- Must have recent experience in a customer service and/or call center-related role within the last three years.
- Excellent verbal and written communication skills
- The ability to remain patient and calm under pressure
- Strong problem-solving and de-escalation skills
- Ability to work both independently and as part of a team
- Bilingual proficiency is a plus, but not required
Job ID: 54701630
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