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Bilingual Customer Service Representative

Stafford, Texas

$19.00/hour

Industrial & Manufacturing

Job ID: 54773283

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Job Description

HIRING IMMEDIATELY: BILINGUAL CUSTOMER SERVICE REPRESENTATIVE IN STAFFORD, TX
Accurate Personnel is hiring immediately for a Bilingual Customer Service Representative to join our team in Stafford, Texas. This individual will be responsible for receiving, processing and responding to customer orders. You will be responsible for the timely and accurate delivery of purchase orders. The ideal candidate will possess attention to detail and the ability to prioritize and work closely with others. Apply online and kickstart your career today!

Pay, Schedule, and Location
  • Starting at $19.00/hour
  • Excellent benefits package, including medical, dental, and vision
  • M-F 9:00-5:10PM
  • Located in Stafford, Texas

Duties and Responsibilities
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily
  • Review purchase orders for accuracy
  • Effectively perform data entry and verification of customer orders/ assist customers with order placement, tracking, and updates on delivery status
  • Responds to customer inquiries via phone, email, and chat promptly and professionally
  • Handle and resolve customer complaints, ensuring a high level of customer satisfaction
  • Coordinate with the sales and logistics team to ensure timely and accurate order fulfillment
  • Process returns, exchanges, and refunds following company policies and procedures.
  • Escalate complex or unresolved issues to the appropriate departments for further resolution
  • Proactively identify and communicate potential product quality or service-related issues to management.
  • Identify opportunities to upsell or cross-sell products to customers when appropriate.
  • Support customers with technical inquiries, such as installation guidelines and maintenance tips
  • Efficiently and accurately performing order entry and customer service tasks
  • Participates in ongoing professional training and development
  • Develop an extensive knowledge product base
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Provide accurate, valid and complete information by using the right methods/tools
  • Manage large amounts of incoming phone calls
  • Continuously stay informed about new product launches
  • Participate in team meetings and training sessions to enhance customer service skills and product knowledge
  • Uphold the company's values and brand image during all customer interactions


Requirements and Qualifications
  • Experience in tile business industry (Preferred)
  • Experience Microsoft Dynamics (Navision) or BC365 (Preferred)
  • Experience in Customer Service 3+ years
  • Active listening skills and the ability to empathize with customers' needs and concerns
  • Strong problem-solving and conflict resolution abilities
  • Detail-oriented with excellent organizational and time management skills
  • Basic math knowledge
  • Excellent communication skills, both written and verbal, with a friendly and professional demeanor
  • Ability to develop productive relationships and communicate effectively with management, peers, suppliers and customers
  • Excellent time management skills
  • Ability to lead and work in cross functional teams
  • Ability to work independently and collaboratively in a team environment
  • Strong phone contact handling skills and active listening
  • Ability to multi-task, prioritize, and manage time effectively
  • Customer orientation and ability to adapt/respond to different types of characters
  • Fluency in Spanish is a plus

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(Salary range based on experience)
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ABOUT ACCURATE PERSONNEL
Do you need your next job fast? Accurate Personnel is here to help! As an industry-leading full-service staffing agency, we have all the tools you need to start earning that next paycheck soon. Send us your application and our team will instantly get to work on finding you the right placement to fit your needs. Accurate Personnel has provided temporary job services and direct hire searches for 45 years. Our expertise has allowed us to grow from a regional Chicagoland office into a nationwide search firm that services over 500 clients while never losing sight of personalized service. Let Accurate work for you. Apply with us today!
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Accurate Personnel provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

(HTB)

Job ID: 54773283

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What People Say About Accurate

“My dad and I had to drive about 40 minutes out to get here, and it was beyond worth it. We’ve tried agencies closer to home, with completely different level of service and attention. All staff here is incredibly friendly and patient, especially Juana who’s been helping us directly for about a week. She made things happen and with the kindest attitude. We greatly appreciate this place and recommend it, even if it’s a bit further away from you!”

Vanessa M.

“Applied for a higher level operations role being sourced for one of Accurates clients, worked with Martin throughout the process and he has been communicative, engaging and quickly understood my fit for the targeted role. He was able to assess my background and his knowledge of the clients needs to provide great feedback and move both sides through the evaluation process. I highly recommend working with Martin.”

Andrew N.

“I had a great experience here. This is the first time I received fair treatment at a Temp office. Usually it’s always people being rude and giving you the run around but I’m glad I got to be helped by Montserrat. She helped me through the process and set expectations with me on the type of work and times I was also looking for despite how busy they were that day. The couple of times I have walked in there she also has greeted me and answered any questions. Some of the other staff also seem friendly. I highly recommend this location and from my experience here to ask for her to help you because I personally had a great experience along with 2 other friends I recommended.”

Paty C.

“I am pleased to say that I have had a very nice experience with the treatment of the staff. Above all, the attention of Maria A García always guides you in everything and almost always places you in a company that helps in everything within her reach.”

Anais L.

“Thanks to Maria and Accurate for the next day after I asked for help, they found me a job. And not only that but you were always looking for better options until now that I am in an excellent job. Anyone I know always recommends you, without a doubt the best at their job, thank you.”

Deykembert A.

“All I have to say is that Accurate personnel has given me the opportunity to become successful with all the necessary tools to become efficient, in my job position as an onsite supervisor, our coach and Mentor Raquel Acevedo does a well job! Building strong efficient associates to provide the best and professional customer service, I'm proud to be part of that team. The Accurate team.. from the East to the West Accurate is the best.”

Carlos R.