Frame 187 (3)
Back To Search Results

Customer Service

, Illinois

$55,000.00 - $60,000.00/year

Industrial & Manufacturing

Job ID: 54774294

Apply Now

Job Description

Location: Huntley, IL
Department: Logistics
Reports to: Supply Chain Manager
Mission:
To deliver accurate, timely, and professional support that strengthens customer relationships, ensures seamless order fulfillment, and upholds the organization’s reputation for service excellence.

Basic Responsibilities
Customer Service & Expediting – 80%
  • Serve as the primary point of contact for customer inquiries, orders, and delivery requirements.
  • Research and resolve customer order issues, delivery concerns, and performance discrepancies in a timely manner.
  • Verify customer quotes, including pricing, MOQs, and purchasing requirements while cross-referencing internal data.
  • Maintain accurate customer “ship-to” locations and part-number cross-references within the ERP system.
  • Enter customer orders and validate delivery schedules for accuracy.
  • Upload and maintain customer material schedules on customer portals as required.
  • Review customer forecasts, identify changes, and update internal databases.
  • Proactively ensure data accuracy within the ERP system and coordinate with IT for system-related issues.
  • Maintain proper documentation and records in line with company policies and procedures.

Other Duties – 20%
  • Provide support to leadership with additional administrative or operational projects as assigned.
  • Collaborate as an active team member to achieve departmental goals.
  • Demonstrate professionalism, courtesy, and respect in all interactions with customers, coworkers, and partners.

Essential Job Functions
  • Perform accurate and efficient data entry across various systems.
  • Input, access, and retrieve information using the ERP and other required platforms.
  • Sit for extended periods, with occasional standing, bending, or walking to access files or supplies.
  • Occasionally lift and carry materials up to 15 lbs.
  • Read, interpret, and follow written and verbal instructions.
  • Communicate effectively with internal teams and external customers.
  • Work independently while maintaining strong organization and time-management skills.
  • Maintain consistent attendance and punctuality.

Qualifications
  • 2–3 years of customer service experience, ideally in logistics, distribution, or manufacturing.
  • Proficiency in Microsoft Excel, Word, Outlook, and Teams.
  • Familiarity with order entry processes and basic accounting concepts.
  • Strong typing and data-entry skills with high attention to detail.
  • ERP experience (SAP or similar) strongly preferred.
  • Excellent communication, problem-solving, and organizational skills.

Education Requirements
  • Associate degree required; bachelor’s preferred.
--
ABOUT ACCURATE PERSONNEL
Do you need your next job fast? Accurate Personnel is here to help! As an industry-leading full-service staffing agency, we have all the tools you need to start earning that next paycheck soon. Send us your application and our team will instantly get to work on finding you the right placement to fit your needs. Accurate Personnel has provided temporary job services and direct hire searches for 45 years. Our expertise has allowed us to grow from a regional Chicagoland office into a nationwide search firm that services over 500 clients while never losing sight of personalized service. Let Accurate work for you. Apply with us today!
--
Accurate Personnel provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


Job ID: 54774294

Apply Now
Submit Your Resume
Sign Up For Job Alerts

Share This Job

Apply Now

The Latest Jobs

Forklift Operator

Aurora, Illinois

$20.50/hour

Industrial & Manufacturing

Apply Now

Red Zone Champion

Aurora, Illinois

$20.00/hour

Industrial & Manufacturing

Apply Now

Forklift Operator

Romeoville, Illinois

$19.00/hour

Industrial & Manufacturing

Apply Now
Search All Jobs

What People Say About Accurate

“My dad and I had to drive about 40 minutes out to get here, and it was beyond worth it. We’ve tried agencies closer to home, with completely different level of service and attention. All staff here is incredibly friendly and patient, especially Juana who’s been helping us directly for about a week. She made things happen and with the kindest attitude. We greatly appreciate this place and recommend it, even if it’s a bit further away from you!”

Vanessa M.

“Applied for a higher level operations role being sourced for one of Accurates clients, worked with Martin throughout the process and he has been communicative, engaging and quickly understood my fit for the targeted role. He was able to assess my background and his knowledge of the clients needs to provide great feedback and move both sides through the evaluation process. I highly recommend working with Martin.”

Andrew N.

“I had a great experience here. This is the first time I received fair treatment at a Temp office. Usually it’s always people being rude and giving you the run around but I’m glad I got to be helped by Montserrat. She helped me through the process and set expectations with me on the type of work and times I was also looking for despite how busy they were that day. The couple of times I have walked in there she also has greeted me and answered any questions. Some of the other staff also seem friendly. I highly recommend this location and from my experience here to ask for her to help you because I personally had a great experience along with 2 other friends I recommended.”

Paty C.

“I am pleased to say that I have had a very nice experience with the treatment of the staff. Above all, the attention of Maria A García always guides you in everything and almost always places you in a company that helps in everything within her reach.”

Anais L.

“Thanks to Maria and Accurate for the next day after I asked for help, they found me a job. And not only that but you were always looking for better options until now that I am in an excellent job. Anyone I know always recommends you, without a doubt the best at their job, thank you.”

Deykembert A.

“All I have to say is that Accurate personnel has given me the opportunity to become successful with all the necessary tools to become efficient, in my job position as an onsite supervisor, our coach and Mentor Raquel Acevedo does a well job! Building strong efficient associates to provide the best and professional customer service, I'm proud to be part of that team. The Accurate team.. from the East to the West Accurate is the best.”

Carlos R.