Customer Service Representative

Elk Grove Village, Illinois

$21.00/hour

Office & Professional

Job ID: 54901796

Job Description

HIRING IMMEDIATELY: CUSTOMER SERVICE REPRESENTATIVE IN ELK GROVE VILLAGE, IL
Accurate Personnel is hiring immediately for a Customer Service Representative to join our team in Elk Grove Village, Illinois. This individual will be responsible for performing customer service duties with correspondence to customers and overseas partners, e-mails fax, etc. The ideal candidate will possess a high school diploma, prior Customer Service experience, and much more listed below. Apply online and kickstart your career today!

Pay, Schedule, and Location
  • Starting at $21-$24/hour
  • Excellent benefits package, including medical, dental, and vision
  • 9:00 am to 6:00 pm (Monday thru Thursdays) and until 7:00 pm on Fridays
  • Located in Elk Grove Village, Illinois

Duties and Responsibilities
  • Perform customer service duties with correspondence to customers and overseas partners, e-mails fax, etc
  • Provide customers with shipping information, inbound/outbound transaction and inventory status information.
  • Conduct telephone sales to prospective customers.
  • Update airline rates for sales department files.
  • Set up and maintain customer files and profiles.
  • Update inventory data, rate files, and create reports.
  • Update statement data and issue invoices for customers in a timely manner.
  • Contact customers following sales and activities to ensure ongoing customer satisfaction and resolve any complaints.
  • Contact customers who have not shipped regularly to determine shipping status.
  • Assist operation staff with correspondence e-mails, faxes, etc.
  • Perform other duties as requested

Requirements and Qualifications
  • High School diploma or GED
  • Prior Customer Service experience preferred
  • Thorough knowledge of the freight forwarding industry for both International and Domestic
  • Basic knowledge of sales
  • Knowledge of inventory control
  • Proficient in PC skills (Word, Excel, PowerPoint, etc.)
  • Ability to use basic math skills to calculate freight, storage, duty and other charges
  • Flexible and long hours sometimes required
  • Exerting up to 25 pounds of force occasionally, frequently and/or constantly to lift, carry, push, pull, or otherwise move objects

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(Salary range based on experience)
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ABOUT ACCURATE PERSONNEL
Do you need your next job fast? Accurate Personnel is here to help! As an industry-leading full-service staffing agency, we have all the tools you need to start earning that next paycheck soon. Send us your application and our team will instantly get to work on finding you the right placement to fit your needs. Accurate Personnel has provided temporary job services and direct hire searches for 45 years. Our expertise has allowed us to grow from a regional Chicagoland office into a nationwide search firm that services over 500 clients while never losing sight of personalized service. Let Accurate work for you. Apply with us today!
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Accurate Personnel provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

(WDB)

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