Elk Grove Village, Illinois
$21.00/hour
Office & Professional
Job ID: 54901796
Job Description
- Starting at $21-$24/hour
- Excellent benefits package, including medical, dental, and vision
- 9:00 am to 6:00 pm (Monday thru Thursdays) and until 7:00 pm on Fridays
- Located in Elk Grove Village, Illinois
- Perform customer service duties with correspondence to customers and overseas partners, e-mails fax, etc
- Provide customers with shipping information, inbound/outbound transaction and inventory status information.
- Conduct telephone sales to prospective customers.
- Update airline rates for sales department files.
- Set up and maintain customer files and profiles.
- Update inventory data, rate files, and create reports.
- Update statement data and issue invoices for customers in a timely manner.
- Contact customers following sales and activities to ensure ongoing customer satisfaction and resolve any complaints.
- Contact customers who have not shipped regularly to determine shipping status.
- Assist operation staff with correspondence e-mails, faxes, etc.
- Perform other duties as requested
- High School diploma or GED
- Prior Customer Service experience preferred
- Thorough knowledge of the freight forwarding industry for both International and Domestic
- Basic knowledge of sales
- Knowledge of inventory control
- Proficient in PC skills (Word, Excel, PowerPoint, etc.)
- Ability to use basic math skills to calculate freight, storage, duty and other charges
- Flexible and long hours sometimes required
- Exerting up to 25 pounds of force occasionally, frequently and/or constantly to lift, carry, push, pull, or otherwise move objects
Job ID: 54901796
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