Elgin, Illinois
$100,000.00/year
Office & Professional
Job ID: 54903687
Job Description
- Starting at $90,0000 – $110,000/year
- Excellent benefits package, including medical, dental, and vision
- Mon – Fri, overtime as needed
- Located in Elgin, Illinois
- Oversee daily operations across mitigation, reconstruction, contents, and emergency services
- Drive operational excellence through process improvements, KPI tracking, and accountability
- Ensure compliance with company standards, safety policies, and insurance program requirements
- Apply strong critical thinking skills to identify issues, improve workflow, and support scalability and profitability
- Directly manage department leaders and ensure alignment between field and office teams
- Coach, mentor, and develop team members to build a culture of ownership, discipline, and performance.Lead operational meetings, evaluate team performance, and drive continuous improvement
- Optimize resource allocation to meet workload demands and service level agreements
- Ensure jobs are completed on time, on budget, and with exceptional quality
- Maintain high standards for documentation accuracy, scheduling discipline, and job cost control
- Oversee subcontractor coordination and reconstruction workflows.
- Serve as a senior escalation point to resolve client issues quickly and professionally
- Build and maintain strong relationships with insurance carriers, adjusters, property managers, and vendors
- Support sales initiatives through operational readiness and consistent service delivery
- Partner with ownership on budgeting, forecasting, and financial planning
- Monitor P&Ls, labor utilization, and margin performance.Lead initiatives that drive revenue growth, cost savings, and operational efficiency
- Ensure compliance with TPA requirements and audit standards
- Restoration industry experience is mandatory (mitigation, reconstruction, emergency services, or insurance-driven restoration)
- 7+ years of leadership experience in restoration operations
- Strong critical thinking and problem solving skills
- Proven ability to manage teams, drive accountability, and improve operational performance
- Experience working with insurance carriers, TPAs, and compliance-driven workflows
- Strong understanding of job costing, scheduling, documentation, and operational KPIs
- Excellent communication and customer service skills
- Experience managing P&L or multi-department operations
- Background in high-volume, fast-paced restoration environments
- Ability to thrive in emergency response and time-sensitive situations.
Job ID: 54903687
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