Service Coordination Advocate - (HTB)

Houston, Texas

$19.69/hour

Office & Professional

Job ID: 64390624

Job Description

HIRING IMMEDIATELY:  SERVICE COORDINATION ADVOCATE IN HOUSTON, TX 77081
Accurate Personnel is hiring immediately for a Service Coordination Advocate to join our team in Houston, TX. This individual will be responsible for collaboration with various internal departments, healthcare providers, and external stakeholders to ensure seamless service delivery and member satisfaction. The ideal candidate will have three years of healthcare call center experience. Apply online and kickstart your career today!    
Pay, Schedule, and Location
  • Starting at $19.69/hour, paid weekly
  • Excellent benefits package, including medical, dental, and vision
  • Full Time Schedule
  • Located in Houston, TX 77081
Duties and Responsibilities
  • Provide information regarding benefits, eligibility, authorizations, claims status, and available community resources
  • Route inquiries to the appropriate Service Coordinator, department, or clinical resource as needed
  • Escalate urgent, clinical, or complex concerns to the appropriate team according to established procedures
  • Support continuity of service delivery through effective communication and follow-up
  • Adhere to organizational standards, regulatory requirements, and departmental expectations
  • Work collaboratively with coworkers and internal departments (Medical Affairs, Member Services, Provider Services, Claims, and other internal groups)
Requirements and Qualifications
  • High School diploma or GED
  • Experience with call center phone applications 
  • Three years of experience in healthcare, call center or equivalent role involving direct patient/member interaction in navigation of health services.
  • Population, waivers, IDD programs, and Community First Choice (CFC)
  • Customer Relationship Management System (CRM system) is an application used to document, track, manage, and monitor interactions with members, providers, caregivers and a phone system platform that supports inbound and outbound calls
  • Office setting with low partitions and open floor plan
  • Work in a high-rise building
  • Extended close paper/computer work
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ABOUT ACCURATE PERSONNEL
Do you need your next job fast? Accurate Personnel is here to help! As an industry leading full service staffing agency, we have all the tools you need to start earning that next paycheck soon. Send us your application and our team will instantly get to work on finding you the right placement to fit your needs. Accurate Personnel has been a provider of temporary job services and direct hire search for 45 years. Our expertise has allowed us to grow from a regional Chicagoland office into a nationwide search firm that services over 500 clients while never losing sight of personalized service. Let Accurate work for you. Apply with us today!
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Accurate Personnel provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws
(HTB)

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