Hanover Township, Pennsylvania
$24.00/hour
Industrial & Manufacturing
Job ID: 56139948
Job Description
- Starting at $24/hour
- Excellent benefits package, including medical, dental, and vision
- Full time schedule
- Located in Hanover Township, Pennsylvania
- Serve as the primary point of contact with customers, ensuring a seamless experience as their products are manufactured
- Create, update and manage item numbers and bill of materials (BOM) for customer products.
- Process, manage and update customer orders within our ERP system.
- Proactively communicate order updates, production dates, and potential delays with customers and internal teams
- Facilitate alignment of product requirements and specifications with customers and transfer knowledge to internal teams
- Maintain high standards of customer service and satisfaction, contributing to an NPS score above 50
- Work cross-functionally with internal teams to ensure timely and quality fulfillment of customer orders
- Continuously seek ways to improve customer service processes and contribute to quarterly sales improvement initiatives
- High school diploma or equivalent required; an Associate's or higher degree in Business, Marketing, or Sales is a plus.
- 1-3 years in a customer-facing role, preferably within a manufacturing or supply chain environment
- Intermediate proficiency in Microsoft Word, Excel, and Outlook.
- Experience using basic order processing systems (1-3 years).
- Familiarity with Google Docs or similar work-sharing tools.
- CRM system experience is a plus.
- Strong verbal and written communication skills.
- Exceptional attention to detail and organizational skills.
- Ability to collaborate across teams and adapt to changing priorities.
- Proactive problem-solving and a strong sense of urgency.
Job ID: 56139948
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