Customer Experience Specialist

Hanover Township, Pennsylvania

$24.00/hour

Industrial & Manufacturing

Job ID: 56139948

Job Description

HIRING IMMEDIATELY: CUSTOMER EXPERIENCE SPECIALIST IN HANOVER TOWNSHIP, PA
Accurate Personnel is hiring immediately for a Customer Experience Specialist to join our team in Hanover Township, Pennsylvania. This individual will be responsible for ensuring outstanding customer service through seamless client coordination and communication. The ideal candidate will excel in managing and processing orders, collaborating with internal teams, and proactively addressing customer needs to enhance overall satisfaction. Apply online and kickstart your career today!

Pay, Schedule, and Location
  • Starting at $24/hour
  • Excellent benefits package, including medical, dental, and vision
  • Full time schedule 
  • Located in Hanover Township, Pennsylvania

Duties and Responsibilities
  • Serve as the primary point of contact with customers, ensuring a seamless experience as their products are manufactured
  • Create, update and manage item numbers and bill of materials (BOM) for customer products.
  • Process, manage and update customer orders within our ERP system.
  • Proactively communicate order updates, production dates, and potential delays with customers and internal teams 
  • Facilitate alignment of product requirements and specifications with customers and transfer knowledge to internal teams
  • Maintain high standards of customer service and satisfaction, contributing to an NPS score above 50
  • Work cross-functionally with internal teams to ensure timely and quality fulfillment of customer orders
  • Continuously seek ways to improve customer service processes and contribute to quarterly sales improvement initiatives

Requirements and Qualifications
  • High school diploma or equivalent required; an Associate's or higher degree in Business, Marketing, or Sales is a plus.
  • 1-3 years in a customer-facing role, preferably within a manufacturing or supply chain environment
  • Intermediate proficiency in Microsoft Word, Excel, and Outlook.
  • Experience using basic order processing systems (1-3 years).
  • Familiarity with Google Docs or similar work-sharing tools.
  • CRM system experience is a plus.
  • Strong verbal and written communication skills.
  • Exceptional attention to detail and organizational skills.
  • Ability to collaborate across teams and adapt to changing priorities.
  • Proactive problem-solving and a strong sense of urgency.

--
(Salary range based on experience)
--
ABOUT ACCURATE PERSONNEL
Do you need your next job fast? Accurate Personnel is here to help! As an industry-leading full-service staffing agency, we have all the tools you need to start earning that next paycheck soon. Send us your application and our team will instantly get to work on finding you the right placement to fit your needs. Accurate Personnel has provided temporary job services and direct hire searches for 45 years. Our expertise has allowed us to grow from a regional Chicagoland office into a nationwide search firm that services over 500 clients while never losing sight of personalized service. Let Accurate work for you. Apply with us today!
--
Accurate Personnel provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

(APAB)

Apply Now

The Latest Jobs

Operations Manager – (APAB)

Nazareth, Pennsylvania

$36.06/hour

Industrial & Manufacturing

Inventory Control Supervisor – (APAB)

Nazareth, Pennsylvania

$28.85/hour

Industrial & Manufacturing

Training Coordinator & Administration

Hanover Township, Pennsylvania

$25.00/hour

Industrial & Manufacturing

What People Say About Accurate