Stafford, Texas
$19.00/hour
Office & Professional
Job ID: 57135614
Job Description
- $19/hour
- Excellent benefits package, including medical, dental, and vision
- Monday-Friday 9:00AM-5:10PM
- Located in Stafford, Texas
- Review purchase orders for accuracy
- Effectively perform data entry and verification of customer orders/ assist customers with order placement, tracking, and updates on delivery status
- Responds to customer inquiries via phone, email, and chat promptly and professionally
- Handle and resolve customer complaints, ensuring a high level of customer satisfaction
- Coordinate with the sales and logistics team to ensure timely and accurate order fulfillment
- Process returns, exchanges, and refunds following company policies and procedures.
- Escalate complex or unresolved issues to the appropriate departments for further resolution
- Proactively identify and communicate potential product quality or service-related issues to management.
- Identify opportunities to upsell or cross-sell products to customers when appropriate.
- Support customers with technical inquiries, such as installation guidelines and maintenance tips
- Bilingual (Spanish and English)
- Experience in a similar role
- Great communication skills
- Must have reliable transportation
- Willingness to perform multiple tasks
Job ID: 57135614
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