Romeoville, Illinois
$20.43/hour
Industrial & Manufacturing
Job ID: 58178074
Job Description
- Starting at $20.43/hour
- Excellent benefits package, including medical, dental, and vision
- 3rd shift (2 weeks training on 2nd shift)
- Located in Romeoville, Illinois
- Process (wave, print / organize paperwork and labels) customer orders
- Run stock reports to check for product availability
- Generate all related paperwork and necessary information required for customer work orders, checking all orders for special requests, and post inventory records
- Research aging orders, provide update to Operations Team
- Complete productivity tracker (where applicable)
- Follow up with other departments to ensure the service standards are being met
- Assure proper invoicing of accounts by verifying computer-generated invoices
- Maintain damage records and back-order logs
- Handle returned merchandise in an efficient manner and assure proper credit is given to customers
- Oversee all paperwork associated with orders and maintain the corresponding files
- Prepare reports concerning customer service activities
- Maintain current and accurate procedure book, which details the processing requirements for each account
- Answer phone calls and operate various types of office machines and computers necessary to perform duties
- Greet customers and visitors to the office
- Coordinate special and or last-minute shipping requests
- Maintain inventory accuracy. Perform inventory audits, record results and measure trends
- Complete billing per required company process
- Track and Trace orders as required
- Duties, responsibilities, and activities may be assigned or changed from time to time
- High School Education/GED and/or equivalent experience
- Experience working in warehouse or similar environment, prior experience within inventory, wave planning or customer service helpful
- Skills in planning, organizing, and juggling multiple priorities are required
- Ability to develop and maintain effective relationships
- Ability to follow procedures and work instructions. Attention to detail is helpful
- Ability to communicate effectively and with professionalism (both verbal and in writing)
- Ability to operate office machinery including use of computer systems (such as Microsoft Word, Excel, and Windows) and learn customer software systems
- Ability to perform calculations involving adding, counting, subtracting, division and multiplication
Job ID: 58178074
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