Houston, Texas
$15.00/hour
Office & Professional
Job ID: 60454557
Job Description
- $15.00/hour
- Monday to Friday, 8:00am - 5:00pm
- Excellent benefits package, including medical, dental, and vision
- Located in Houston, Texas
- Serve as the frontline contact handling phone-based inquiries and outreach to resolve client matters efficiently
- Walk clients through their account details, explaining services and updates with clarity
- Utilize strong de-escalation techniques to handle sensitive or challenging client scenarios calmly and professionally
- Draft clear, professional emails to coordinate with internal departments and respond to external clients
- Maintain an up-to-date understanding of our workflows and services to provide accurate, reliable support
- Drive individual daily metrics independently while contributing positively to the overall team dynamic
- High school diploma or GED equivalent required
- A minimum of 2+ years of dedicated experience working in a high-volume call center or contact center environment
- Must have held a professional customer care or call center role within the last 2-3 years to ensure familiar, up-to-date industry skills
- Strong verbal articulation and professional written communication skills.
- Proven ability to remain patient, empathetic, and solution-oriented under pressure
Job ID: 60454557
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