Perris, California
$20.00/hour
Information Technology
Job ID: 63117404
Job Description
- Starting at $20/hour, paid weekly
- Excellent benefits package, including medical, dental, and vision
- Full time schedule
- Located in Perris, CA
- Provide first level customer service and technical support to all end-users for hardware and software systems.
- Address incoming incidents and requests from end-users via a ticket management system, chat, in-person, and e-mail in a courteous and professional manner.
- Perform daily routine inspections and walkthroughs of common use equipment and touch base with designated stakeholders for any outstanding needs.
- Diagnose, research, and resolve routine end-user issues in a timely manner through established protocol and troubleshooting; escalate as necessary.
- Assist with implementing hardware and software standards.
- Install software on new or existing devices, in accordance with standard procedures.
- Image, test, install and set up application programs on user endpoints (Microsoft, Apple, and Google).
- Install equipment, peripherals, and devices supporting business operations.
- Maintain accurate hardware and software inventory and perform audits as needed.
- Assist with preventative maintenance within specified guidelines and procedures.
- Troubleshoot common network and application problems and coordinate resolution.
- Onboard and offboard personnel including equipment shipments.
- Knowledge of computer and/or network systems, applications, procedures and techniques
- Skill in organizing resources and establishing priorities.
- Excellent verbal and written communication skills.
- Ability to learn and support new systems and applications.
- Experience with standard helpdesk ticketing tools.
- Ability to establish and maintain cooperative working relationships.
- Proven work experience as a desktop or helpdesk support technician.
- Working knowledge of patch management and software distribution tools and processes.
- At least 2 years of experience supporting Windows and or macOS operating systems in an enterprise environment.
- Execute plans and implement technical infrastructure projects to refresh supported systems.
- Experience in Scripting -Bash, and PowerShell a plus.
Job ID: 63117404
Share This Job
Apply Now
The Latest Jobs