Bradenton,
$70,000.00/year
Industrial & Manufacturing
Job ID: 63207914
Job Description
- Serve as the primary contact for customers regarding spare parts, replacement components, and equipment-related inquiries.
- Communicate with customers by phone and email to understand their needs and provide appropriate solutions.
- Review customer requests and identify the correct parts, components, and assemblies
- Prepare accurate and timely spare-parts quotes and proposals
- Receive, enter, and process customer orders.Follow orders from initial quote through fulfillment and delivery.
- Research part numbers, specifications, availability, pricing, and lead times.
- Read and interpret equipment manuals, parts lists, technical documentation, drawings, and specifications.
- Work closely with engineering, manufacturing, purchasing, warehouse, and service teams to identify and source parts.
- Recommend replacement or alternative components when the original part is unavailable
- Assist customers in identifying parts based on equipment information, part numbers, descriptions, or technical specifications.
- Maintain accurate customer, quotation, pricing, and order information in company systems.
- Monitor spare-parts demand and communicate inventory or stocking requirements.
- Develop strong, long-term customer relationships and identify opportunities for additional spare-parts sales.
- Resolve customer issues related to incorrect, delayed, or unavailable parts.
- Ensure a high level of accuracy when quoting and processing customer orders.
- Bearings and bushings
- Motors and gearboxes
- Belts, chains, pulleys, and sprockets
- Pumps and valves
- Pneumatic and hydraulic components
- Electrical components and controls
- Sensors and switches
- Drives and motors
- Mechanical assemblies
- Fasteners and hardware
- Conveyors and material-handling components
- Wear parts and machine-specific replacement components
- 3+ years of experience in spare parts, industrial parts sales, machinery, manufacturing, equipment service, or a related technical field.
- Strong mechanical and/or industrial component knowledge.
- Experience working with manufactured or assembled machinery.
- Ability to understand machinery components and how they function together.
- Experience preparing quotes and processing customer orders.
- Strong customer service and communication skills.
- Ability to read and understand technical documentation, parts lists, drawings, and equipment manuals.
- Excellent attention to detail and accuracy.
- Strong organizational and problem-solving skills.
- Ability to manage multiple customer requests and orders simultaneously.
- Proficiency with Microsoft Office and ERP/CRM systems.
Job ID: 63207914
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