San Bernardino, California
$115,000.00 - $125,000.00/year
Industrial & Manufacturing
Job ID: 63264065
Job Description
- Serve as the primary expert for all logistics portal functionality.
- Support end users with troubleshooting, navigation, and issue resolution.
- Investigate portal defects, data discrepancies, and workflow gaps.
- Partner with development teams to escalate and resolve technical issues.
- Validate enhancements and participate in UAT for new releases.
- Identify inefficiencies and opportunities for automation.
- Analyze logistics workflows and recommend system enhancements.
- Collaborate with stakeholders to define business requirements.
- Lead Kaizen and continuous improvement initiatives.
- Challenge legacy processes and drive innovation.
- Monitor portal performance metrics and user adoption.
- Analyze operational data to identify trends, bottlenecks, and improvement opportunities.
- Build reports and dashboards that deliver actionable insights.
- Validate data accuracy and ensure alignment with operational realities.
- Develop training materials, SOPs, and process documentation.
- Conduct onboarding and refresher training for users.
- Communicate new functionality and process updates.
- Promote best practices and consistent system utilization.
- Partner with Operations, Transportation, Supply Chain, Product, Vendors, and Technology teams.
- Translate business challenges into technical requirements.
- Support rollout of new features and strategic technology initiatives.
- Serve as a trusted advisor for logistics technology decisions.
- Bachelor’s degree in Engineering, Supply Chain, Industrial Engineering, Information Systems, Computer Science, Operations Management, or related field.
- 3–7 years of experience in logistics, transportation, warehouse operations, supply chain systems, or technology support.
- Strong analytical and problem-solving skills.
- Advanced Microsoft Excel skills (pivot tables, modeling, automation).
- Experience with TMS, WMS, ERP, or logistics platforms.
- Ability to interpret operational and technical information.
- Strong communication and teamwork skills.
- Background in Industrial Engineering, Systems Engineering, Computer Engineering, or Supply Chain Engineering.
- Experience with system implementations or software development projects.
- Lean, Six Sigma, or Kaizen experience.
- Project management experience.
- Ability to lift up to 50 lbs.
- Ability to stand or sit for extended periods.
- Ability to traverse warehouse environments with varying temperatures.
- Ability to safely work around heavy moving equipment in a fast-paced distribution setting.
Job ID: 63264065
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