Houston, Texas
$17.00 - $19.00/hour
Industrial & Manufacturing
Job ID: 63522230
Job Description
- $17.00-$19.00/hour
- Monday - Friday, 8:00am to 5:00pm
- Excellent benefits package, including medical, dental, and vision
- Located in Houston, TX
- Manage 30 to 40 calls per day (up to 50–60 during peak periods) assisting Medicaid members with care navigation, plan benefits, PCP changes, and general inquiries
- Communicate with a warm, personable, and helpful service style to resolve member needs effectively and build trust
- Log into the call queue promptly at 8:00 AM to maintain seamless queue coverage
- Actively participate in regular coaching sessions, team check-ins, and ongoing performance feedback with team leaders
- Utilize foundational knowledge of Medicaid and state-mandated benefit rules (with opportunities for future cross-training)
- Bilingual in Spanish and English is preferred
- Prior experience in Medicaid, healthcare benefits, or Marketplace customer service is preferred. Transferable inbound call center experience will also be considered
- Open-minded, receptive to continuous constructive feedback, and eager to collaborate with team members and leaders
- Strong communication skills, active listening, and comfort navigating phone systems and member databases
Job ID: 63522230
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