Houston, Texas
$19.69/hour
Office & Professional
Job ID: 64390624
Job Description
- Starting at $19.69/hour, paid weekly
- Excellent benefits package, including medical, dental, and vision
- Full Time Schedule
- Located in Houston, TX 77081
- Provide information regarding benefits, eligibility, authorizations, claims status, and available community resources
- Route inquiries to the appropriate Service Coordinator, department, or clinical resource as needed
- Escalate urgent, clinical, or complex concerns to the appropriate team according to established procedures
- Support continuity of service delivery through effective communication and follow-up
- Adhere to organizational standards, regulatory requirements, and departmental expectations
- Work collaboratively with coworkers and internal departments (Medical Affairs, Member Services, Provider Services, Claims, and other internal groups)
- High School diploma or GED
- Experience with call center phone applications
- Three years of experience in healthcare, call center or equivalent role involving direct patient/member interaction in navigation of health services.
- Population, waivers, IDD programs, and Community First Choice (CFC)
- Customer Relationship Management System (CRM system) is an application used to document, track, manage, and monitor interactions with members, providers, caregivers and a phone system platform that supports inbound and outbound calls
- Office setting with low partitions and open floor plan
- Work in a high-rise building
- Extended close paper/computer work
(HTB)
Job ID: 64390624
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