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Control Tower Supervisor - (EX/TS)

Brighton, Colorado

$61,000.00 - $64,000.00/year

Industrial & Manufacturing

Job ID: 64713125

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Job Description

Job Title: Control Tower Supervisor
Pay: $61,000 - $64,000
Location: Brighton, CO (onsite)

Note: This operation runs 24/7, and individual schedules are determined by volume and client needs. Weekend availability is required and the facility is only closed three days each year.
Job Purpose
The Control Tower Manager is responsible for overseeing and analyzing the end-to-end movement of goods from customer vendors to distribution centers. This position supports vendor onboarding and determines efficient methods for moving products throughout the supply chain and Control Tower network.
The Control Tower Manager establishes day-to-day priorities and plans for the Control Center Store Support Specialists and Coordinators while supporting inbound and outbound shipment forecasting, capacity planning, and operational reporting. This role works closely with Supply Chain, Logistics, Distribution Center Operations, Inventory Control, vendors, and customer teams to identify and resolve operational issues, improve service levels, and ensure accurate and timely reporting to senior management.
Essential Duties and Responsibilities
  • Develop and maintain a comprehensive log of store concerns and operational issues associated with the customer and distribution network.
  • Identify operational errors, process gaps, and Kaizen/continuous improvement opportunities that may impact customer service or operational performance.
  • Analyze large volumes of operational and supply chain data, including supplier production schedules, production reconciliation reports, shipment information, service levels, and capacity data.
  • Review underperforming areas within operations and identify contributing factors such as missed delivery times, transportation routes, warehouse capacity constraints, weather events, stocking program limitations, and other operational challenges.
  • Utilize existing technology and develop new analytical tools, including relational database management systems, to analyze information efficiently and improve decision-making.
  • Maintain an in-depth understanding of process flows and business challenges in order to identify root causes and recommend improvements that reduce costs, increase efficiency, and improve overall supply chain performance.
  • Participate in weekly and monthly Business and Operations Planning (B&OP) meetings with Logistics, Warehouse Operations, and Inventory Control leadership.
  • Provide recommendations to operational leaders based on data analysis, research, trends, and forecasting.
  • Collaborate with cross-functional teams including Logistics, Warehouse Operations, Customer Operations, Inventory Control, and Project Management.
  • Communicate with vendors to address operational issues, resolve concerns, support negotiations, and develop productive working relationships.
  • Maintain regular communication with customer representatives regarding operational performance, service concerns, and ongoing issues.
  • Customer service, and operational expectations.
  • Perform additional duties and responsibilities as assigned.
Preferred Skills and Qualifications
  • Strong organizational and time-management skills with exceptional attention to detail.
  • Ability to manage multiple priorities and consistently meet deadlines.
  • Strong leadership skills with the ability to hold self and others accountable for results.
  • Excellent analytical and problem-solving abilities.
  • Ability to translate complex operational data into actionable recommendations.
  • Advanced Microsoft Excel skills, including the ability to create and maintain large spreadsheets, utilize statistical formulas, and develop pivot tables.
  • Knowledge of relational databases and business intelligence tools such as Business Objects, Business Intelligence platforms, and Microsoft Access.
  • Strong written and verbal communication skills.
  • Ability to communicate effectively with employees, vendors, customers, and all levels of management.
  • Strong customer service and relationship-management skills.
  • Knowledge of Distribution Center and supply chain operations.
  • Ability to prioritize responsibilities and delegate tasks effectively.
  • Ability to successfully lead and manage a diverse workforce.
  • Strong data-entry skills with a high degree of accuracy.
Education and Experience
  • 2–3 years of related supply chain, logistics, distribution, Control Tower, or operations experience preferred.
  • Previous supervisory or leadership experience preferred.
  • Experience working within a Distribution Center, warehouse, logistics, or supply chain environment preferred.
  • Strong computer proficiency, including Microsoft Office and Microsoft Excel.
  • WMS system knowledge and literacy required.
Computer Skills
  • Proficiency with Microsoft Office applications.
  • Advanced Microsoft Excel capabilities.
  • Working knowledge of Warehouse Management Systems (WMS).
  • Experience with relational databases and business intelligence/reporting tools preferred.
  • Ability to accurately enter, analyze, organize, and report operational data.


ABOUT ACCURATE PERSONNEL
Do you need your next job fast? Accurate Personnel is here to help! As an industry-leading full-service staffing agency, we have all the tools you need to start earning that next paycheck soon. Send us your application and our team will instantly get to work on finding you the right placement to fit your needs. Accurate Personnel has been a provider of temporary job services and direct hire search for 45 years. Our expertise has allowed us to grow from a regional Chicagoland office into a nationwide search firm that services over 500 clients while never losing sight of personalized service. Let Accurate work for you. Apply with us today!
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Accurate Personnel provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job ID: 64713125

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