Buffalo Grove, Illinois
$68,000.00/year
Industrial & Manufacturing
Job ID: 64913442
Job Description
- Starting at $68,000/yearly, paid weekly
- Excellent benefits package, including medical, dental, and vision
- Full time schedule, located in Buffalo Grove, IL
- Respond to customer inquiries by phone regarding order status, inventory availability, pricing, returns, and technical service incidents.
- Process and administer customer orders.
- Provide support to customers, sales representatives, and internal personnel.
- Maintain accurate and up-to-date customer service database records.
- Process Return Material Authorizations (RMAs) according to established RMA/SRO procedures.
- Prepare and submit forms and reports supporting Customer Service and Sales.
- Coordinate shipments, tracking, and returns of Komax customer machines.
- Provide documentation and support for internal and external audits.
- Follow company policies and procedures outlined in quality system documentation, safety manuals, and the employee handbook.
- Perform additional related duties as assigned by management.
- Education Requirements- Associate degree or equivalent.
- Experience Requirements- Minimum of 2 years of related experience.
- Advanced knowledge of Microsoft Office applications and programs.
- Experience with ERP systems; SAP4HC preferred.
- Bilingual English/Spanish preferred.
- Ability to manage multiple tasks and priorities.
- Excellent verbal and written communication skills.
- Ability to handle difficult customer situations with professionalism and diplomacy.
- Strong attention to detail and organizational skills.
Job ID: 64913442
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