HIRING IMMEDIATELY: CUSTOMER SERVICE ADVOCATE IN HOUSTON, TX
Accurate Personnel is hiring immediately for a Customer Service Advocate II to join our team in Houston, Texas. This individual will be responsible for handling inbound customer inquiries related to benefits, eligibility, claims status, and authorizations while ensuring accurate documentation, timely follow-up, and compliance with HIPAA guidelines. The ideal candidate will possess strong customer service experience, knowledge of claims processing, and the ability to resolve issues efficiently while maintaining professionalism and confidentiality. Apply online and kickstart your career today!
Pay, Schedule, and Location
- $19.69/hour pay rate
- Excellent benefits package, including medical, dental, and vision
- Full time schedule
- Located in Houston, TX
Duties and Responsibilities
- Respond to inbound calls regarding benefits, eligibility, claims status, and authorizations
- Provide first call resolution by identifying issues and offering appropriate solutions
- Document all customer interactions accurately within CRM and claims systems
- Handle claims inquiries, including submitting reconsideration or adjustment requests when necessary
- Route calls and cases appropriately with detailed documentation
- Track trends in customer inquiries and escalate issues to management as needed
- Maintain confidentiality and compliance with HIPAA guidelines
- Follow up on customer inquiries to ensure resolution and satisfaction
Requirements and Qualifications
- Previous customer service experience in healthcare or call center environment preferred
- Knowledge of claims processing and healthcare benefits strongly preferred
- Experience with CRM systems and data entry required
- Strong communication and interpersonal skills
- Ability to manage multiple tasks and work in a fast-paced environment
- High attention to detail and problem-solving skills
- Ability to maintain professionalism and confidentiality at all times
--
(Salary range based on experience)
--
ABOUT ACCURATE PERSONNEL
Do you need your next job fast? Accurate Personnel is here to help! As an industry-leading full-service staffing agency, we have all the tools you need to start earning that next paycheck soon. Send us your application and our team will instantly get to work on finding you the right placement to fit your needs. Accurate Personnel has provided temporary job services and direct hire searches for 45 years. Our expertise has allowed us to grow from a regional Chicagoland office into a nationwide search firm that services over 500 clients while never losing sight of personalized service. Let Accurate work for you. Apply with us today!
--
Accurate Personnel provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
(HTOPB)