HIRING IMMEDIATELY: CUSTOMER SERVICE REPRESENTATIVE IN ELGIN, IL
Accurate Personnel is hiring immediately for a Customer Service Representative to join our client in Elgin, IL. This individual will be responsible for processing orders, modifications and escalating complaints across several communication channels. The ideal candidate will interact with customers via telephone, email, online chat, to provide support and information on products or services. Apply online and kick-start your career today!
Pay, Schedule, and Location
- Ranging at $20.00/hour
- 11am - 7pm, Monday - Friday
- Located in Elgin, IL
Duties and Responsibilities
- Process orders, modifications and escalate complaints across several communication channels. To do well in the role, a calm approach when customers may be frustrated is best
- Interacts with customers via telephone, email, online chat, to provide support and information on products or services
- Ensure customer satisfaction by maintaining a positive, empathetic, and professional attitude toward customers always
- Responding promptly to customer inquiries. Fields customer questions and complaints; when the issue is beyond the representatives knowledge, forwards to the assigned specialist or other appropriate staff
- Knowing our products inside and out so that you can answer questions
- Keeping records of customer interactions, transactions, comments, and complaints
- Communicating and coordinating with colleagues as necessary
- Providing feedback on the efficiency of the customer service process
- Performs other related duties as assigned
Requirements and Qualifications
- High school diploma or equivalent
- Customer service experience required At least two years related experience preferred
- High attention to detail and efficiency in a fast-paced environment
- Genuine excitement to help customers
- Experience working with computers, use of two monitors, and ability to learn new software
- Minimum typing speed of 45 WPM
- Excellent communication skills including active listening
- Service-oriented and able to resolve customer grievances
- Excellent organizational skills and attention to detail
- Ability to function well in a high-paced and at times stressful environment
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(Salary range based on experience)
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ABOUT ACCURATE PERSONNEL
Do you need your next job fast? Accurate Personnel is here to help! As an industry-leading full-service staffing agency, we have all the tools you need to start earning that next paycheck soon. Send us your application and our team will instantly get to work on finding you the right placement to fit your needs. Accurate Personnel has provided temporary job services and direct hire searches for 45 years. Our expertise has allowed us to grow from a regional Chicagoland office into a nationwide search firm that services over 500 clients while never losing sight of personalized service. Let Accurate work for you. Apply with us today!
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Accurate Personnel provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.