HIRING IMMEDIATELY: CUSTOMER SERVICE REPRESENTATIVE IN SALISBURY, NC
Accurate Personnel is hiring immediately for a Customer Service Representative to join our client in Salisbury, NC. This individual will be responsible for answering incoming customer service tickets, phone calls, and Teams messages in a courteous, consistent, and timely manner, as well as responding to requests from customers, sales representatives, and service representatives. The ideal candidate will possess a minimum of 2 years of previous customer service experience, preferably in manufacturing, installation, or maintenance/repair environments. Apply online and kick-start your career today!
Pay, Schedule, and Location
Starting at $22/hour, paid weekly
Excellent benefits package: Medical, Dental, and Vision
Monday through Friday, 8 am to 5 pm
Located in Salisbury, NC
Duties and Responsibilities
Answer incoming customer service tickets, phone calls, and Teams messages in a courteous, consistent, and timely manner
Respond comprehensively to requests from customers, sales representatives, and service representatives
Collaborate across departments to resolve customer issues, ensuring alignment with their needs and requests
Maintain accurate records and documentation in the ERP system
Serve as an account advocate, managing inquiries that require specialized or concierge handling
Communicate proactively with customers, providing updates, addressing delays, and conveying important information
Investigate and resolve billing concerns by tracing shipments, researching pricing discrepancies, and entering credit memos for approval
Quote special parts prices and address credit hold orders within the ERP system
Identify and implement improvement opportunities to eliminate barriers that affect product quality, support, delivery, and customer satisfaction
Enter orders and address inquiries by leveraging internal resources and adhering to standardized business processes
Complete and review customer-specific reports for accuracy and integrity
Suggest ideas to enhance the overall customer experience and service delivery
Requirements and Qualifications
High School Diploma or GED required. Associate's Degree in Business or related field preferred
Minimum of 2 years of previous customer service experience, preferably in manufacturing, installation, or maintenance/repair environments
Experience with ticketing systems and ERP systems (order entry, quoting, and returns) is a plus
Customer focused with a strong attention to detail
The ideal candidate will possess interpersonal savvy with energy and enthusiasm
Must have effective communication skills and is a strong active listener
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(Salary range based on experience)
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ABOUT ACCURATE PERSONNEL
Do you need your next job fast? Accurate Personnel is here to help! As an industry-leading full-service staffing agency, we have all the tools you need to start earning that next paycheck soon. Send us your application and our team will instantly get to work on finding you the right placement to fit your needs. Accurate Personnel has provided temporary job services and direct hire searches for 45 years. Our expertise has allowed us to grow from a regional Chicagoland office into a nationwide search firm that services over 500 clients while never losing sight of personalized service. Let Accurate work for you. Apply with us today!
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Accurate Personnel provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.