HIRING IMMEDIATELY: IT HELP DESK ASSOCIATE IN HOUSTON, TX
Accurate Personnel is seeking detail-oriented and customer-focused IT Help Desk Associates for various clients throughout Houston, TX. The ideal candidate will be responsible for providing technical support, troubleshooting, and resolving IT-related issues for end-users. This is a contract-to-hire position, offering the opportunity to transition into a permanent role based on performance.
Pay, Schedule, and Location
- Starting at $18 to $24/hour, paid weekly
- Excellent benefits package: Medical, Dental, and Vision
- Monday through Friday, 8 am to 5 pm
- Located in Houston, TX
Duties and Responsibilities
- Provide technical support via phone, email, and in-person to end-users experiencing IT issues related to hardware, software, and networking
- Troubleshoot and resolve a variety of IT problems including operating system errors, software malfunctions, hardware failures, network connectivity issues, and printer problems
- Install, configure, and update computer software, applications, and hardware
- Assist with the setup and configuration of new devices such as desktops, laptops, and mobile devices
- Document issues, resolutions, and other technical information in the ticketing system to ensure effective communication and resolution tracking
- Escalate unresolved issues to higher-level support or specialists when necessary
- Provide excellent customer service by responding promptly and professionally to all inquiries
- Maintain and update inventory of IT equipment and software licenses
- Collaborate with other team members to ensure optimal service levels and quick resolution of issues
Requirements and Qualifications
- High school diploma or equivalent required; associate’s or bachelor’s degree in Information Technology or related field preferred
- Previous experience in an IT Help Desk or technical support role is a plus
- Basic knowledge of hardware, software, networking, and troubleshooting techniques
- Familiarity with Windows and/or Mac operating systems
- Strong communication and interpersonal skills with the ability to explain technical issues to non-technical users
- Ability to work well both independently and as part of a team
- Excellent problem-solving skills and a keen attention to detail
- Ability to prioritize tasks and manage time effectively
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(Salary range based on experience)
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ABOUT ACCURATE PERSONNEL
Do you need your next job fast? Accurate Personnel is here to help! As an industry-leading full-service staffing agency, we have all the tools you need to start earning that next paycheck soon. Send us your application and our team will instantly get to work on finding you the right placement to fit your needs. Accurate Personnel has provided temporary job services and direct hire searches for 45 years. Our expertise has allowed us to grow from a regional Chicagoland office into a nationwide search firm that services over 500 clients while never losing sight of personalized service. Let Accurate work for you. Apply with us today!
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Accurate Personnel provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.